Thank you for shopping at Hossain Lighting! We take immense pride in delivering premium lighting fixtures to illuminate your space. If your purchase does not meet your expectations, we are here to help you resolve the issue smoothly.
By shopping on our multi-vendor marketplace, you agree to the terms of this Return & Refund Policy.
1. Return Window
Standard Returns: Customers can request a return for most items within 14 days from the date of delivery.
Damaged or Defective Items: Any items that arrive damaged, missing parts, or mechanically defective must be reported within 48 hours of delivery to ensure a seamless claim process.
2. Eligibility Requirements for Returns
To qualify for a full refund or exchange, returned items must meet the following conditions:
Uninstalled Condition: The light fixture must not have been installed, wired, mounted, or modified in any way. Installed items cannot be returned due to electrical safety standards.
Original Packaging: Items must be returned in their original manufacturer packaging, including all internal foam padding, hardware packets, crystals, bulbs, and instruction manuals.
Resalable State: The product must be free of scratches, fingerprints, blemishes, or signs of wear.
3. Damaged, Defective, or Broken Items (Fragile Goods)
Lighting components (glass shades, crystals, and delicate metal frames) are highly fragile.
If your item arrives broken or damaged during transit, do not attempt to install it.
Immediately take clear photos or a short video of the damaged product and the shipping box.
Submit a claim through your customer dashboard or contact our support team. We will coordinate with the specific vendor to dispatch replacement parts or a brand-new unit immediately at zero extra cost to you.
4. Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive defective or damaged:
Custom-made, bespoke, or personalized lighting fixtures.
Items explicitly marked as "Clearance", "Final Sale", or "As-Is" at the time of purchase.
Individual light bulbs or standalone LED strips sold separately.
5. Return Shipping Costs
Defective or Damaged Items: If the return is due to a manufacturer defect, transit damage, or an incorrect item sent by the vendor, Hossain Lighting or the vendor will provide a prepaid return shipping label.
Change of Mind: For standard returns (e.g., style preference, incorrect size ordered, or buyer's remorse), the customer is responsible for covering the return shipping fees. We highly recommend using a trackable shipping service with shipping insurance, as we cannot guarantee refunds for items lost or broken on their way back to the warehouse.
6. Refund Process & Timelines
Inspection: Once the vendor receives your returned package at their warehouse, it will undergo a thorough quality inspection to verify its condition (usually within 3–5 business days).
Approval: If the item passes inspection, your refund will be processed immediately.
Payment Credit: The refund will be credited back to your original method of payment (Credit Card, Digital Wallet, or Bank Transfer). Depending on your financial institution, it may take 5 to 10 business days for the credit to reflect in your account.
7. Exchanges
If you would like to exchange a fixture for a different size, color, or style, the fastest method is to initiate a standard return for your original item and place a new order for the preferred item separately.
Need Assistance?
If you have any questions regarding how to repackage your light fixture or how to track your return, our customer care team is available 24/7.
✉ Email:
support@hossainlighting.com? Hotline: [Insert Customer Service Number]