Effective Date: June 6, 2026
At Hossain Lighting (the "Platform", "we", "us", or "our"), we are deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our multi-vendor marketplace ecosystem.
By accessing or using the Platform, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Platform.
1. Information We Collect
We collect information from you in various ways when you interact with our marketplace:
A. Personal Data You Provide Voluntarily
Account Information: Name, email address, billing address, shipping address, telephone number, and password when you register a buyer or seller account.
Transaction Details: Information about the lighting fixtures you browse, purchase, or list, as well as your order histories and preferences.
Vendor Verification Data: Business registration certificates, tax identification numbers, and verified banking details for onboarding independent Sellers.
Customer Support Communications: Information you provide when opening support tickets, chatting with our care team, or reporting damaged goods.
B. Automatically Collected Data
Device and Usage Information: Your IP address, browser type, operating system, access times, device identifiers, and the specific pages you view before, during, and after navigating the Platform.
Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to store your shopping cart preferences, keep you logged in, and analyze traffic patterns to optimize performance.
2. How We Use Your Information
We process your data to deliver a secure, smooth, and premium marketplace experience:
Fulfillment: Processing transactions, verifying payments, tracking deliveries, and managing returns.
Connecting Buyers and Sellers: Sharing necessary shipping and contact details with independent Sellers so they can securely package and dispatch your lighting fixtures.
Platform Optimization: Monitoring usage trends, improving user interface layouts, and troubleshooting technical infrastructure issues.
Security & Fraud Prevention: Detecting and preventing malicious activities, fraudulent transactions, policy violations, and unauthorized account access.
Customer Support: Responding to inquiries, resolving vendor disputes, and coordinating the dispatch of replacement parts for fragile items.
3. How We Share Your Information
Because Hossain Lighting operates as a multi-vendor marketplace, sharing certain data with third parties is essential for completing your orders:
With Independent Sellers: We share the Buyer's name, telephone number, and shipping address with the independent Seller who owns the ordered item to facilitate processing, premium packaging, and regional delivery.
Third-Party Service Providers: We share data with trusted vendors who perform services on our behalf, including payment processing (gateways), shipping/logistics partners, cloud hosting, and data analytics tools.
Legal Obligations: We may disclose your information if required to do so by law, court order, or government regulation, or to protect the safety, structural property, or legal rights of Hossain Lighting and its users.
Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale, your personal data may be transferred to the successor company.
Important Guarantee: Hossain Lighting never sells, rents, or trades your personal data to third-party marketing companies for their independent commercial use.
4. Data Security
We implement robust administrative, technical, and physical security measures to shield your personal data from unauthorized access, alteration, loss, or misuse:
Financial transactions are processed exclusively through secure, encrypted payment gateways using Transport Layer Security (TLS/SSL) technology.
Sensitive vendor information, such as business tax IDs and banking credentials, is restricted and securely stored behind protected firewalls.
While we take industry-standard precautions, no digital transmission over the internet or data storage system can be guaranteed 100% secure; therefore, we cannot guarantee its absolute security.
5. Your Privacy Rights and Choices
Depending on your geographic location, you may possess the following data privacy rights:
Access & Correction: You can view, update, or correct your personal profile information at any time by logging into your account dashboard.
Data Erasure: You may request that we delete your personal data, subject to certain exceptions (such as unresolved transactions, open disputes, or legal financial tracking requirements).
Cookie Management: Most web browsers allow you to modify cookie preferences or disable them entirely. However, disabling cookies may impact your ability to use core marketplace features, like maintaining items in your shopping cart.
6. Retention of Data
We retain your personal data only for as long as is strictly necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, tax, or reporting obligations. When data is no longer required, it is safely deleted or permanently anonymized.
7. Third-Party Websites
The Platform may contain links to external websites, payment gateways, or integrations (such as social media sharing plugins) that are not operated by us. This Privacy Policy applies solely to data collected by Hossain Lighting. We are not responsible for the privacy practices or content of third-party platforms.
8. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We will signal changes by updating the "Effective Date" at the top of this document. We encourage you to review this policy periodically to stay informed about how we safeguard your data. Continued use of the Platform after updates constitutes acceptance of the modified policy terms.
Contact Privacy & Compliance
For any questions, data erasure requests, or concerns regarding your personal data and privacy rights on our marketplace, please contact our compliance team:
✉ Email:
privacy@hossainlighting.com